fi777 Privacy Policy

1 Introduction and Applicability

fi777 is a trusted online gaming platform that offers slots, fishing games, cricket betting, and live casino games for players in Bangladesh. We fully respect the privacy of our users, and protecting your personal information is our highest priority.

This privacy policy ("Policy") applies to the fi777 website (https://fi777.lat) and all related services. By using this site or its services, you are considered to have agreed to the terms of this policy. If you have any questions, please contact us at [email protected].

This policy applies only to individuals aged 21 or older. We do not knowingly collect or process information from any minor.

2 What Information We Collect

We may collect the following information when you register and use the fi777 platform:

a. Registration and Identity Information

• Full name and date of birth
• Valid email address
• Password (stored in encrypted form)
• Preferred currency (Bangladeshi Taka / BDT)

b. Financial Transaction Information

• bKash, Nagad, or Rocket account number (for transaction verification)
• Deposit and withdrawal history
• Transaction time, amount, and method

c. Technical Information

• IP address and device type
• Browser type and version
• Login time and session information
• Cookies and usage pattern data

d. Gaming Activity Information

• Play history, bet amounts, and results
• Preferred game categories
• Records of bonus and promotion usage

3 How We Collect Information

We collect your information in the following ways:

• Directly provided information: When you create an account, fill out a form, or contact us.
• Automatic collection: When you use our platform, technical information is collected using cookies and similar technologies.
• Via third parties: Transaction verification information from payment processors (bKash, Nagad, Rocket).
• Identity verification: Documents collected as part of our KYC (Know Your Customer) process.

4 Purposes for Using Your Information

fi777 uses your information for the following legitimate purposes:

a. Service Delivery and Operations

• Creating and managing accounts
• Processing transactions and ensuring financial security
• Providing VIP membership and cashback benefits
• Providing 24/7 live chat support

b. Security and Compliance

• Preventing fraud, money laundering, and illegal activity
• Age verification — ensuring access only for users aged 21 and above
• Complying with applicable laws and regulations
• Maintaining account security

c. Service Improvement

• Improving platform performance and user experience
• Identifying and resolving technical issues
• Keeping you informed about new games and features

d. Responsible Gaming

• Identifying problematic gaming behavior
• Managing self-exclusion and limit-setting tools
• Responsible Gaming policy enforcement

5 Information Sharing and Disclosure

fi777 does not sell or rent your personal information to third parties. However, information may be shared in the following limited circumstances:

• Payment processors: Only the information necessary to complete transactions with payment services such as bKash, Nagad, and Rocket.
• Service providers: With trusted partners who provide technology and security services on our behalf — who are bound by strict confidentiality obligations.
• Legal obligations: When disclosure is required due to a legal order, regulatory directive, or government request.
• Fraud prevention: During fraud investigations to protect the platform and the interests of other users.
• Business changes: In the event of a change in company ownership, though the new authority will also be bound to comply with this same privacy policy.

Outside the cases mentioned above, none of your personal information will be disclosed without your explicit consent.

6 Data Protection and Security

fi777 applies industry-standard technical and organizational measures to protect your information:

• SSL encryption: All data transmitted between your browser and our servers is encrypted using SSL/TLS technology.
• Data storage security: Sensitive information, particularly financial and identity-related data, is stored in encrypted databases.
• Access controls: Only authorized personnel are granted access to personal information on a need-to-know basis.
• Regular audits: Our security measures are regularly reviewed and updated.
• Secure payments: All financial transactions are handled through the secure systems of bKash, Nagad, and Rocket.

While we are committed to ensuring maximum protection, transmitting information over the internet is not entirely risk-free. To keep your account secure, keep your password confidential and contact us immediately if you notice any suspicious activity.

7 Cookies Policy

fi777 uses cookies and similar technologies on its website. Cookies are small text files stored on your device.

a. Essential Cookies

These cookies are essential for the core functionality of the platform — such as maintaining login sessions and security verification. They cannot be disabled.

b. Functional Cookies

Used to remember your preferences — such as language or gaming settings. These improve your browsing experience.

c. Analytics Cookies

Collect anonymous usage data to help us understand platform performance. This information is used to improve our services.

You can manage cookies from your browser settings. However, disabling essential cookies may cause some platform features to not work properly.

8 Data Retention Period

fi777 retains your information only for as long as necessary:

• Active accounts: All information is retained while the account remains active.
• Closed accounts: Even after an account is closed, certain information may be retained for a limited period due to legal and regulatory obligations.
• Transaction records: Financial transaction records are retained for the period required by applicable law.
• Gaming logs: Gaming history is kept for a limited period for dispute resolution and responsible gaming purposes.

Once the retention period ends, data is securely deleted or anonymized.

9 Your Rights

As a user of the fi777 platform, you have the following rights:

• Access to information: The right to know what information we hold about you.
• Correction of information: The right to request correction of inaccurate or incomplete information in your account.
• Deletion of information: The right to request deletion of your personal information in certain circumstances — though it may not be possible to delete all data if legal obligations exist.
• Objection to processing: The right to object to the processing of your information for specific purposes.
• Data portability: The right to receive a copy of your information in a structured format.
• Withdrawal of consent: The right to withdraw consent from any processing that is based on consent.

To exercise these rights, email us at [email protected] or contact our 24/7 live chat support. We will process your request as quickly as possible.

10 Protection of Minors' Information

fi777 is intended exclusively for individuals aged 21 or older. We do not knowingly collect personal information from any minor.

Age verification measures are in place at the time of registration. If we learn that a minor has provided information, we will immediately close that account and delete the data.

If you believe a minor has registered on our platform, please notify us at [email protected].

11 Third-Party Links and Services

The fi777 platform may include games from third-party game providers such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, and Spribe. These providers have their own privacy policies, and their operations fall outside the scope of this policy.

Similarly, payment services bKash, Nagad, and Rocket have their own privacy policies. We recommend that you read their respective policies before using these services.

12 Policy Changes

fi777 reserves the right to update this privacy policy as needed. If any significant changes are made, we will:

• Update the date on this page
• Notify registered users via email
• Request consent to the new policy at login if necessary

Continued use of the platform after any changes will be considered as your agreement to the updated policy. We recommend reviewing this page regularly.

13 Contact and Complaints

If you have any questions, requests, or complaints regarding this privacy policy, please contact us:

• Email: [email protected]
• Live Chat: 24/7 support available in Bengali
• Support Hours: Around the clock (BST UTC+6)

We aim to resolve all privacy-related requests as quickly as possible, within a maximum of 30 business days.

Your privacy rights are very important to us. We are committed to ensuring that your information is always safe, secure, and handled in accordance with this policy.